FAQs

 

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-3 business days production time for your order to ship out, average shipping times are 7-14 business days.

Tracking numbers will be updated 2-3 working days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at aga@trekmotors.com.


I am not satisfied with my order, can it be returned?

We offer a 100 % no-risk guarantee, if the product is defective or damaged upon arrival. We give you 30 days to send it back to us in its original condition for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned parcels. Contact us immediately once you receive damage item at aga@trekmotors.com.


I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at aga@trekmotors.com. If the given address is wrong we can change the address to the correct one within 24 hours. Extra charge fee apply. No refund will be given after the 24 hours of incorrect submission.


How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 7-14 business days in the US or longer in other countries.


I have a question that wasn't answered, can you please help?

Absolutely! Please send us an email to aga@trekmotors.com and we will be happy to assist you in any way we can.

We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.

 

I have some problem with transmission, what can I do?

You need send us e-mail at info@trekmotors.com immediately and in any cases ASAP. Please provide details of case and order details (Buyer Name and Order ID).